Pre Sales Services

We will showcase our products through multiple platforms such as websites, Facebook, Twitter, YouTube, etc. Customers can learn about our company and products through these platforms. We will explain product details according to customer needs, helping customers have a more comprehensive understanding of our plastic machinery and our services.

In addition to online services, we promote our products to customers around the world by participating in exhibitions. We really enjoy having face-to-face communication with customers, which is very efficient.

Not only that, we can also invite customers to visit our company and factory, which is the most direct way to let customers know about us.

On Sales Services

After the customer places an order, we will complete the production of plastic machinery according to their needs and conduct a 30 minute running test for each product before shipment.

The installation of the product will also be assisted by our equipment engineers. For some simple device installations, we can provide detailed documentation or video guides.

After-Sales Services

1. We provide 500$ free parts every year, and free replacement for damaged parts within the warranty period.
2. If the machine damage during transport, we promise to send the replaceable parts to customers for free.
3. We promise to refund all the equipment payment and provide 10% of the equipment payment as compensation (lf you come to our factory to inspect the machine and find that the quality doesnot meet your requirements).
4. We promise to compensate 100 USD for each day of overtime if the machines are not delivered ontime.
5. We promise to compensate the customer with a refund based on the difference in output (lf the equipment does not reach our promised output). Actual output <5%, USD 2000 as compensation. Actual output <10%, USD 5000, and actual output <20%, USD 10000.

With excellent products and services, we have won the trust of many customers.

The Value of Wanplas Service

In the competitive world of manufacturing, the quality of service provided can often be the key differentiator between success and failure. This is especially true in the Chinese plastic machinery industry, where the value of service goes beyond just selling equipment but extends to building long-lasting relationships with customers and ensuring their success. Wanplas has been gaining global recognition for its high-quality products and innovative solutions. However, it is their commitment to service that truly sets them apart. From pre-sales consultation to after-sales support, Wanplas prioritizes customer satisfaction and strives to exceed expectations at every touchpoint.

One of the key aspects of Wanplas’s service is technical support. Wanplas offers comprehensive training programs and technical assistance to help customers maximize the performance of their equipment. This proactive approach not only ensures smooth operations but also enhances the overall efficiency and productivity of the production process. Moreover, Wanplas understands the importance of customization and flexibility in meeting the diverse needs of customers.

We work closely with clients to tailor solutions that address specific requirements and challenges, providing a level of personalized service that fosters trust and loyalty. In addition, the service mindset, Wanplas extends to continuous improvement and innovation. Wanplas actively seeks feedback from customers, incorporates suggestions for product enhancements, and invests in research and development to stay at the forefront of technological advancements. This commitment to innovation not only benefits customers but also drives the industry forward as a whole.

Overall, the value of service in Wanplas is our customer-centric approach, dedication to quality, and culture of continuous improvement. By prioritizing service excellence, Wanplas not only delivers superior products but also builds lasting partnerships with customers based on trust, reliability, and mutual success.